pilbet Privacy Policy

1. Introduction

pilbet ("pilbet," "we," "us," or "our") operates the online gaming platform at https://pilbet.biz (the "Platform"). This Privacy Policy ("Policy") describes how pilbet collects, processes, stores, and discloses personal information relating to individuals who register for an account, use any service, or otherwise interact with the Platform ("you" or "Data Subject").

This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the regulations of the National Privacy Commission ("NPC"). It is also consistent with the responsible gaming and player protection standards required by PAGCOR.

By registering an account on pilbet or continuing to use the Platform, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy. If you do not agree, please discontinue use of the Platform and contact us to request account closure.

2. Data Controller

The data controller responsible for your personal information collected through the pilbet Platform is pilbet, the operator of https://pilbet.biz, regulated by PAGCOR and operating under Philippine law. For all data privacy matters, pilbet can be reached at the contact details set out in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register, verify your identity, or use our services, you may provide the following categories of personal data:

3.2 Data Collected Automatically

When you access the Platform, pilbet may automatically collect the following technical data:

• IP address, device type, operating system, and browser type;
• Session timestamps, pages visited, and features used;
• Game play history, wager amounts, and win/loss records;
• Cookie and tracking pixel data (see Section 9).

4. How We Use Your Personal Data

pilbet processes your personal data only for the following specific, legitimate purposes:

• Account Management: To create, maintain, and administer your pilbet account, including authentication and password recovery;
• Service Delivery: To enable you to access and play games, process deposits and withdrawals via GCash, Maya, and other Philippine payment channels;
• Regulatory Compliance: To fulfil PAGCOR-mandated KYC and anti-money laundering ("AML") obligations, including identity verification and transaction monitoring;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security threats to the Platform and its users;
• Responsible Gaming: To monitor gaming behaviour, enforce self-imposed limits, and identify indicators of problem gambling as required by PAGCOR;
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner;
• Marketing Communications: To send you promotional offers, new game alerts, and platform updates, subject to your communication preferences — you may opt out at any time;
• Platform Improvement: To analyse usage patterns and improve the functionality, design, and performance of the pilbet Platform.

5. Legal Basis for Processing

pilbet processes your personal data on the following legal bases under the Philippine Data Privacy Act and its IRR:

• Contractual Necessity: Processing required to perform the contract between you and pilbet — specifically, to operate your account and deliver the gaming service;
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Philippine AML Act (RA 9160 as amended), the DPA, and other applicable Philippine laws;
• Legitimate Interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where pilbet's legitimate interests are not overridden by your rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent — withdrawable at any time without affecting other processing.

6. Sharing and Disclosure of Personal Data

pilbet does not sell your personal data. We may share your personal data only in the following limited circumstances:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission ("NPC"), and other Philippine government bodies where required by law or regulatory direction;
• Payment Processors: Philippine-registered payment service providers (e.g., GCash, Maya, InstaPay operators) strictly for the purpose of processing your financial transactions;
• KYC & Identity Verification Partners: Third-party verification services engaged by pilbet to perform identity and document checks required by PAGCOR;
• Technology and Hosting Providers: Cloud hosting and IT infrastructure partners who process data solely under pilbet's instructions and subject to data processing agreements;
• Legal Proceedings: Courts, law enforcement, or legal advisers where disclosure is necessary to establish, exercise, or defend legal claims.

All third parties with whom pilbet shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the specified purpose.

7. Data Retention

pilbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum periods:

• Account data and transaction records: a minimum of five (5) years following account closure, as required by PAGCOR and Philippine AML regulations;
• KYC and verification documents: five (5) years from the date of verification or account closure, whichever is later;
• Support and communication records: three (3) years from the date of the interaction;
• Marketing consent records: retained until you withdraw consent, plus two (2) years thereafter for compliance purposes.

Upon expiry of the applicable retention period, pilbet will securely delete or anonymise your personal data.

8. Security Measures

pilbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication for pilbet staff accessing systems that process personal data;
• Data breach response procedures in accordance with NPC notification requirements.

9. Cookies and Tracking Technologies

pilbet uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following categories of cookies may be used:

• Strictly Necessary Cookies: Required for the Platform to function — including login session management, security tokens, and load balancing. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with the Platform — which pages are visited most, where errors occur, and how navigation is used. Data collected is aggregated and anonymised.
• Preference Cookies: Used to remember your settings and preferences (e.g., language, game lobby layout) for a more personalised experience on future pilbet visits.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by pilbet:

• Right to be Informed: The right to know that pilbet is collecting and processing your personal data;
• Right of Access: The right to request a copy of the personal data pilbet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure / Right to be Forgotten: The right to request deletion of personal data where processing is no longer necessary, subject to legal retention obligations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of these rights, please contact pilbet's Data Protection Officer using the details in Section 14. pilbet will respond within fifteen (15) days of receiving a verifiable request.

11. Minors

12. Cross-Border Data Transfers

Where pilbet transfers personal data to service providers or partners located outside the Philippines, such transfers are made only to countries or entities that provide an adequate level of data protection, or subject to appropriate safeguards such as data processing agreements incorporating the NPC's standard contractual clauses. pilbet will not transfer your personal data internationally without a lawful basis under the DPA.

13. Policy Amendments

pilbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform services. Material changes will be communicated to registered users via the mobile number or email address associated with their pilbet account not less than seven (7) days before the changes take effect, except where immediate implementation is required by law. The date of the most recent update is displayed at the top of this Policy. Continued use of the Platform after the effective date of an update constitutes acceptance of the revised Policy.

14. Contact & Data Protection Officer

For all data privacy enquiries, requests to exercise your rights, or to contact pilbet's designated Data Protection Officer, please use the following details: